🌐 ONLINE STORE NOTICE
KOALA WOODCRAFT operates as an exclusively online store. We do not have a physical retail location open to the public.
Any address displayed on this website — including on this page — is the registered business address of KOALA TEXTILES, LLC,
our legal entity based in San Francisco, California.
KOALA TEXTILES, LLC assumes all legal and operational responsibilities for the operation of this store, including but not limited to order fulfillment, customer service, refunds, and compliance with applicable laws.
Contact KOALA WOODCRAFT
Questions about an order, custom engraving, or product details? We’d love to hear from you.
Contact Information
San Francisco, CA 94114
9:00 AM – 5:00 PM PST
How Can We Help?
- Order status and tracking
- Custom engraving and personalization requests
- Product material, size, and availability questions
- Bulk or wholesale orders
- Returns, exchanges, and damage claims
- Gift wrapping and special packaging requests
📬 Response Time: We respond to all emails within 1 business day Mon–Fri, 9 AM–5 PM PST. Weekend inquiries are answered the following Monday.